Privacy and Security Statement

Wanaka Backpackers Ltd (Flying Kiwi Backpackers) has created this privacy statement to demonstrate our commitment to your privacy. This statement outlines our information gathering and dissemination practices for web site.

What We Collect and Where:

Our site uses different forms that our guests can use to request information, products, and services. From these forms, we collect the following information: Visitors' contact information (like e-mail addresses), unique identifiers (like customer name and contact numbers). 

IP Addresses:

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Flying Kiwi Backpackers. 
When Flying Kiwi Backpackers receives information about your session or about you, via your consent we may also use it for research in order to improve our site and the services we offer you.

How Secure is the Information We Collect?

Flying Kiwi Backpackers makes every effort to follow industry standard security measures in order to prevent loss or misuse of the information under our control. Once Flying Kiwi Backpackers receives information from you via email or any other means, the information is kept in a secure environment accessible only to internal employees. Your personal information will not be released unless Flying Kiwi Backpackers believes in good faith that the law requires it or your permission is granted. 

What Do We Use This Information For?

Contact Information and Unique Identifiers: your contact information and unique identifiers will only be used or disclosed for the purpose for which you have provided it (to send requested information about our services and to get in touch with you when necessary). We may use the information we collect through our “Guest Book” to improve the content of our web site and the services we offer you.

What About Cookies?

Flying Kiwi Backpackers web site only uses session cookies during a search query of the site and during the building of an enquiry regarding services offered by Flying Kiwi Backpackers. Administrators of the website (not members of the general public) will also have session cookies stored on their machine for the duration of each log-in.
Upon closing your browser, the session cookie set by this web site is destroyed and no personal information is maintained which might identify you should you visit our web site at a later date. Our server cannot find out a name or email address, or anything about a user's computer, by using cookies. Cookie information is not stored or collected by Flying Kiwi Backpackers.

Credit Card Payments:

Payments are processed through the secure Payment Express system. Any credit card details stored for payments are done so on the Payment Express system. No credit card information is stored by us and Payment Express protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).
Payment Security is managed through DPS for mutual security. Encryption protection is managed with an SSL (Secure Socket Layer) certificate, industry standard 128bit encryption software. Any credit card details stored for payments are done so on the DPS system. We do not hold customers credit or debit card details on file.


If you have any questions or comments about our privacy practices, or would like to correct or update information provided to Flying Kiwi Backpackers via our website, please contact us.